Support
Vidare is built by a small team in Sweden. Write to us and a person will answer — usually within a couple of days.
Report a problem
In the app: Settings → Diagnostics → Report a problem. It can attach the app's own logs, which makes bugs much faster to fix.
Account
How do I sign in?
With Sign in with Apple, Sign in with Google, or an email link — no password to remember. Use the same method each time so you land in the same account.
How do I delete my account?
Open Settings → Delete account in the app. Trips only you belong to are deleted with their documents; trips you share stay with the group, and ownership passes to the longest-standing member. This cannot be undone. If you no longer have the app, email bjorn@organize.se from your sign-up address.
Trips and invites
An invite link doesn’t open the app
Make sure Vidare is installed first. Then either tap the link again, or copy the code at the end of the link and use Join with invite code in your trip list. Invite links work for 30 days unless the organiser revokes them earlier.
Who can see and edit what?
- Owner — created the trip; can do everything, including delete it.
- Admin — co-organiser: manages invites and members, sees the budget, can edit or delete anything in the trip.
- Member — plans and edits content; deletes only their own items; does not see the budget.
- Viewer — follows along, comments and votes; cannot edit the plan.
Does it work without internet?
Yes. The plan, map pins and every attached ticket for an upcoming or active trip are kept on your phone. Anything you change offline syncs to the group when you are back online.
Purchases
How does pricing work?
Every trip is free for 7 days. After that, one member — usually whoever created it — unlocks the trip for 49 kr (or the equivalent in your local App Store currency), which covers everyone in the trip for 365 days. There is no subscription. See pricing.
I paid, but the trip is still locked
Open Settings and tap Restore purchases. Unlocks are stored on your account, so reinstalling and signing in restores them automatically; purchases are verified with Apple, so a slow connection can delay the unlock by a minute or two. If it is still locked after that, email us with the trip name and the date of purchase.
How do I get a refund?
Purchases are made through Apple, so refunds go through Apple as well: open reportaproblem.apple.com, sign in with your Apple ID and choose the Vidare purchase. If Apple refunds it, the trip returns to its previous state.
AI assistant
The assistant says the trip’s AI allowance is used up
Each unlocked trip includes a generous allowance for the Included AI; trial trips get a smaller one. When it runs out the app automatically switches to Apple Intelligence on supported iPhones, or to your own Anthropic or OpenAI key if you have added one in Settings. Unlocking a trip that is in trial restores the Included AI.
Can I stop my AI chats from syncing?
Yes — turn on AI chats on this device only in Settings. Chats then stay on your phone instead of syncing to your account.
Diagnostics
Crash reports help us fix problems, but they are optional: switch Share crash reports & diagnostics off under Settings → Diagnostics at any time. The Report a problem button on the same screen sends a description together with the app’s recent log lines (you can leave the logs out) — it is the fastest way to get a bug fixed.
Requirements
Vidare runs on iPhone with iOS 18 or later. Apple Intelligence features need an iPhone that supports them and iOS 26. The app is available in 10 languages and follows your iPhone’s language setting.